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Terms & Conditions

1. Basis of sale

Alliance Disposables Limited (The Company) shall sell and the person who accepts The Company’s quotation or who places an order accepted by The Company (The Customer) shall purchase goods supplied by The Company subject in other case to these conditions which shall govern the contract to the exclusion of all other terms, conditions and warranties whatsoever (including any which are implied by statue or common law and any which may appear in The Customers order) unless any of the same are specifically agreed in writing by a Director of The Company.
No variations to these conditions shall be binding unless agreed in writing by a Director of The Company.
These conditions represent the entire agreement between The Customer and The Company related to the Goods. Any agreement or understanding (whether having contractual force or not or whether oral or written) or pre-contractual representation (whether oral or written or made by an employee or agent of The Company) is hereby superseded and shall give rise to no liability whatever on the part of The Company and The Customer waives any claim it may have in respect thereof. If a representation is made or an option expressed which materially affects The Customer’s decision to place an order The Customer should ensure that such details are confirmed in writing by a director of The Company so as to form part of the contract no liability will be accepted by The Company in respect thereof.
Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of order, invoice or other document or information issued by The Company shall be subject to correction without liability on the part of The Company.
Whilst The Company takes every precaution of its catalogues and other literature these documents are for The Customer’s general guidance only and the particulars contained therein shall not constitute warranties, conditions, terms or representation and shall not form any part of the contract or give rise to any liability on the part of The Company.

2. Delivery

Goods to be delivered to The Customer shall be delivered by one or more consignments, as may be agreed between the parties. Where goods are to be supplied by more than one consignment, then each consignment shall be deemed to constitute a separate contract.
Each consignment must be inspected in the presence of The Company’s delivery agent. The Customer shall be deemed to have accepted the Goods 72 hours after delivery to The Customer.
Risk in the goods supplied shall pass to The Customer when the goods are delivered to or collected by The Customer, it’s agents or carriers.
Not withstanding clause 2(a) above, where The Company supplied special printed stock and has specified a last delivery date in its quotation, The Company reserves the right to deliver all such stock covered in the quotation by the last delivery date. Where no last delivery date has been specified, then The Company shall be entitled to deliver the special printed stock covered by its quotation within a reasonable time period. Special Order Products are non-refundable and cannot be cancelled or returned. By placing your order you agree to this.
Any dates quoted for the delivery of goods are approximate only and The Company shall not be liable for any delay in delivery of the goods however caused. Time for delivery shall not be off the essence unless previously agreed by the Director of The Company in writing. The goods may be delivered by The Company in advance of the quoted delivery date upon giving reasonable notice to The Customer.
Carriage charge may apply to some deliveries.

3. Prices

Subject to sub-clause 3(b) below, the price of goods shall be at The Company’s quoted price or when no price has been quoted (For a quoted price is no longer valid) the price listed in The Company’s relevant price list current at the date of the invoice.
The price of the goods shall be subject to alteration by The Company at any time before delivery for reasons including, but not limited to, alterations arising from any increase in the costs of The Company which is due to any factor beyond its control such as, without limitation, and foreign exchange function, alteration of duties, increase in the costs of labour, materials or other costs of manufacture or other overheads, any change in delivery dates, qualities or specifications for any goods which is requested by The Customer or the failure of The Customer to give The Company adequate information or instructions.
The price is exclusive of any applicable Value Added Tax, which The Customer shall be additionally liable to pay to The Company.
Deliveries exceeding The Company’s minimum order delivery requirements from time to time are made free of charge to mainland UK addresses. For all other deliveries, the cost carriage will be charged in addition to the price charged in accordance with these conditions.
For Alliance Online ordering, the information on our website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to:

Correct any errors, inaccuracies or omissions.
Change or update information at any time without prior notice (including after you have submitted your order).
Refuse or cancel orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If a credit card has been charged, a credit will be issued.
Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.
We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings caused as a result of products sold with inaccuracies or omissions in the descriptions.

4. Payment

The Customer shall pay the price of the goods within 30 days of the date of The Company’s invoice not withstanding that delivery may not have taken place and the property in the goods has not been passed to The Customer. Time for payment of the price shall be of the essence of the contract.
If payment of the price or any part thereof is not made by the due date, The Company shall be entitled without notice:

To charge interest both before and after any judgement on the outstanding amount at the rate of 8% per annum above the base rate of National Westminster Bank Plc from time to time and such interest shall accrue daily.
To appropriate any payment by The Customer to such goods and /or services supplied under any contract between The Customer and The Company as The Company may think fit (not withstanding any purported appropriation by The Customer) and:
To cancel or suspend delivery of any goods ordered by The Customer which have not been delivered without incurring any liability to The Customer

For Alliance Online ordering, Payment must be received for the whole of the price of the Goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing.

5. Reservations of Title

Not withstanding delivery and the passing of risk, the property in all the goods delivered by The Company to The Customer shall remain vested in The Company until unconditional payment in full is received and cleared through The Company’s bank account not only for the goods but also for goods and/or services compromised in any other contracts between The Company and The Customer which have been delivered and or performed.
Until payment due from The Customer and The Company has been so received in full:

The Customer shall hold the goods upon the trust of The Company.
The Customer shall at all times keep the goods Comprehensively insured against normal perils and damage.
The Customer shall subrogate to The Company any rights it may or will have respect of insurance monies recoverable from the goods
The Customer shall hold the goods and each of them on a fiduciary basis as bailee for The Company and The Customer shall keep the goods in good condition as its own expense
The goods shall be held separately from other goods in The Customer’s possession and marked in such a way that they are clearly identified as The Company’s property
The Company shall not pledge, encumber or in a way charge by way of security for any indebtedness any of the goods which are the property of The Company
The Customer shall permit any officer, employee, representative or agent of The Company to enter with or without vehicles onto The Customer’s premises or other sites where the goods are located and to inspect and/or repossess the goods, and
Not withstanding that the goods (or any of them) remain the property of The Company The Customer may use or sell the goods in the ordinary course of The Customers business at full market value for the account of The Company. Any such sale or dealing shall be a sale or use of The Company’s property by The Customer on The Customer’s own behalf and The Customer shall deal as principal when making such sales or dealings. Until property in the goods passes from The Company the entire proceeds of sale or otherwise of the goods shall be held in trust for The Company and shall not be mixed with any other money or paid into any overdrawn bank account and shall at all material times be identified as The Company’s money.
If the customer shall enter into liquidation, have a winding-up order made against it, or have a receiver, administrator or administrative receiver appointed over its assets, income or any part thereof before the property in the Goods has passed in accordance with this condition, the Company shall be entitled, immediately after giving notice of its intention to repossess the goods, to enter upon the premises of the customer with such transport as may be necessary and to repossess any Goods to which it has title under this condition. No liquidator, receiver, administrator administrative receiver of the Customer shall have authority to sell goods to which the Company has title without the prior written consent of the Company.

6. Insolvency of Customer

If the customer, being a body corporate, shall pass a resolution or suffer an order of the Court to be made for winding-up, or if a receiver, administrator or administrative receiver shall be appointed or, being an individual or partnership, shall suspend payment, propose or enter into any composition or arrangement with his or their creditors, or have a bankruptcy order made against him or them, then the Company shall have the right, without prejudice to any other contract with the customer, not to proceed further with the contract, and shall be entitled to charge for work already carried out (whether completed or not) and for goods and materials already purchased for the customer, such charge to be an immediate debt due from the customer.

7. Termination

In the event of

The Customer making any composition or arrangement with its creditors: or
An encumbrance taking possession of or the appointment of a receiver, administrative receiver, administrator or manager over the whole or part of The Customer’s undertaking, property or assets: or
If an individual, The Customer committing an act of bankruptcy or a petition in bankruptcy being presented against The Customer: or
The Customer being unable to pay its debts as the fall due: or
If a corporative body, an order being made or a resolution being passed or a notice being issued convening a meeting to pass a resolution or a petition being presented to wind up The Customer (other than for the purposes of amalgamation or reconstruction without insolvency): or
The Company having reasonable grounds for believing that any of the foregoing events have occurred or will occur: or
The Customer being in breach of any of these conditions or any other term of the contract or any other contract with The Company.
The Company may forthwith by notice in writing to The Customer terminate any contract between The Company and The Customer or suspend the delivery of goods and all sums outstanding in respect of the goods or under contract between The Customer and The Company shall forthwith become due and payable by The Customer.

Any such termination shall not affect any accrued rights or liabilities of The Company and in particular The Company’s right to payment for goods delivered or services performed prior to such termination or to damages.

8. Claims

Without prejudice to clause 8, The Customer shall have no claim for shortages, or defects apparent on visual inspection of the goods unless:

The Customer has inspected the goods in the presence of The Company’s delivery agent: and
The Company receives a written claim from The Customer within three days of the date of delivery
The Customer shall have no claim in respect of the defects not apparent on visual inspection at the time of delivery unless a written claim is received by The Company within three days of the defect in the goods supplied first becoming apparent to The Customer and in any event no later than one month after the date of delivery of the goods to The Customer.
Subject to subclauses 7(a) and (b) above, if any goods supplied to The Customer prove on inspection to be defective in material or manufacturer, The Company undertakes at its option to replace the same or to refund to The Customer the price of the goods and in no circumstances will the liability exceed the cost of replacement or the price paid by The Customer for the goods. The Customer’s rights and remedies in respect of goods rejected or which it is entitled to reject shall be limited to the rights and remedies in this subclause.

Whereas:

The potential extent of the damage that might be caused or be alleged to be caused to The Customer is disproportionate to the amount that can reasonably be charged (and is charged) by The Company to The Customer: and
The Company is concerned to keep down the cost of advice or recommendations given to The Customer and this must necessarily involve limiting the liability of The Company for any loss or damage caused to The Customer.
Therefore any advice or recommendation given by The Company or its employees or agents to The Customer or its employees or agents as to the storage, application or use of the goods (including recommendations and training on good food hygiene practice) whether confirmed in writing or otherwise is followed or acted upon entirely at The Customer’s own risk, and accordingly, subject to clause 7(e), The Company shall not be liable for any such advice or recommendation.
The Company shall accept liability for death or personal injury resulting from the negligence of The Company or its employees
All terms, conditions and warranties (whether implied or made expressly) whether by The Company or its servants or agents or otherwise (otherwise than as to title and those expressly set out herein) including those relating to the quality and fitness for the purpose of any of the goods are excluded.
The Company shall not be liable for any consequential or indirect loss suffered by The Customer including, without limitation, loss of profit, loss of contracts or damage to property whether this liability arises from a breach of contract or in tort or otherwise.
Nothing in these conditions shall affect the statutory rights of any person dealing with The Company as a consumer.

9. Warranty Claims

The Company warrants that all goods supplied by it will correspond to their specification and will be free from defects in materials or workmanship for a period of 12 months from the date of delivery. The Company's obligation in the event of a breach of this warranty is limited to the repair or replacement of any defective goods, which shall be returned to the Company by the customer. This warranty is given in lieu of all other warranties or conditions expressed or implied (whether by statue or otherwise) and is subject to the following conditions:

Claims must be notified in writing to the Company.
The Company shall be under no liability in respect of any defect in the goods arising from any drawing, design or specification supplied by the customer.
The Company shall be under no liability if the defect or failure, in the reasonable opinion of the Company, arises from wilful damage or misuse, negligence by the customer or any third party, failure to follow the Company's instructions, or alteration or repair of the goods without the Company's prior approval.
The Company shall be under no liability if the price for the goods has not been paid by the due date for payment.
The above warranty does not extend to parts, materials or equipment not manufactured by the Company, in respect of which the customer shall be entitled only to benefit of any such warranty or guarantee as is given by the manufacturer to the Company.
Except in the case of death or personal injury caused by the Company's negligence, the Company shall not be liable for any consequential loss or damage (whether for loss of profit or otherwise) or other claims for consequential compensation.
A restocking charge of 25% of the goods or £15 whichever is the greater will apply to any orders returned having been ordered in error.

Capital Equipment Warranty Information

Unless otherwise advised, the equipment will include a 12 months parts and labour warranty.
Goods must be inspected, and any damages or shortages reported within 72 hours of receipt, and reported to Alliance in writing.
The warranty is covered by the manufacturer, and is subject to their terms and conditions.
The standard call out is within 48 hours, subject to the availability of the engineer.
The coverage provides for normal office working hours Monday to Friday.
Unless otherwise agreed, no provision is made for any weekend and bank holiday cover.
All warranty work is subject to the terms and conditions applied by the manufacturer / supplier.
Failure to follow manufacturer’s requirements on maintenance could lead to warranty becoming void. In such events, the repair would be chargeable.
All service calls must be reported to the service department at Alliance on 01270 252333, with the make, model, serial number and nature of the problem.
Adequate provision must be made by the customer to ensure that a member of the maintenance team is available at the time of the engineer attending to ensure any service isolators etc can be accessed and are functioning properly.
The customer shall ensure that all the equipment is adequately cleaned and serviced in line with the manufacturers guidelines as detailed in the operating manual.
Any appliance relating to water must be regularly descaled: any call out where evidence of scale is present will be chargeable. Where water filters are fitted, these must be maintained in line with the manufacturer’s guidelines.
The customer must take adequate measures to ensure the services are verified as working (gas, electric, water) before placing the service call. In the event of a service call relates to an issue not covered under the warranty, a call out charge will apply.
Alliance cannot accept responsibility for consequential loss due to equipment failure e.g. loss of food.
Replacement or repair of equipment is entirely at the discretion of the manufacturer or their service agents.
No repair work by a 3rd party should be carried out to the equipment during the warranty period, as any such work may invalidate the warranty. No charges from 3rd parties will be entertained whatsoever.
Additional copies of manufacturers warranties can be supplied on request, please contact Alliance on 01270 252333.

10. Quantity Variations

A production variance of bespoke items not exceeding 10% in quantity of the order shall be deemed to be execution of any such order and shall be allowed or charged for and paid pro rata.

11. Returns

Goods supplied in accordance with the contract cannot be returned without the Company's prior authorisation by means of a "returns note". Duly authorised returns shall be collected by the Seller at the earliest opportunity.
The Company may charge to the Buyer any handling charge or restocking fee which it deems to be applicable to any returned goods.

12. Intellectual Property

The copyright and any other intellectual property rights in any drawing or other work susceptible of copyright protection produced by The Company for The Customer shall vest and remain vested in The Company until payment therefore has been received by The Company in full. The price of such drawings or other work shall be The Company’s quoted price, which may be altered by The Company without notice to The Customer if not accepted within 28 days of the date of the quotation. The Company shall be entitled to increase such quoted price notwithstanding acceptance by giving notice to The Customer at any time in the event of any increase in The Company’s overheads prior to production. The provisions of clause 4 above shall apply mutates mutandis to the payment of the price of the drawings or other work.
Until payment due from The Customer in respect of any drawings or other work so produced has been received by The Company in full:
The Customer shall not without the prior written consent of a director of The Company disclose or use or suffer others to disclose or use any of the drawings or other work or any extracts there from or any copies thereof:
The drawings and other work received by The Customer together with any copies thereof and materials derived there from shall be returned to The Company promptly on demand failing which, The Customer shall permit or procure that any officer, employee, representative or agent of The Company to enter with or without vehicles onto The Customer’s premises or any other site where the drawings or other work are located and to repossess the same together with any copies thereof
In addition to all other remedies that The Company may be entitled to as a matter of law, The Company shall be entitled to specific performance and any other form of equitable relief to enforce provisions of this clause 9 and The Customer acknowledges by commissioning drawings or other work that damages will not be an remedy for any breach by The Customer of this clause 9.

13. Indemnity

The Customer shall upon demand indemnify The Company against all loss, damage, injury, costs and expenses (including without limitation professional fees incurred) suffered by The Company to the extent that the same are caused or related to
Design specifications given to The Company by The Customer in respect of goods or drawings or other work which are to be produced by The Company including, but not limited to, any claim or action for breach of any third party intellectual or industrial property rights: or
The improper incorporation, assembly, use, processing, storage or handling by The Customer of goods supplied by The Company

14. Specifications

Specifications, dimensions and other product details are stated in good faith and The Company will endeavour to ensure that the goods supplied to The Customer comply with such specifications, dimensions or other product details. However, it may not be possible for The Company to control minor deviations from specifications, dimensions and other product details and therefore it reserves the right in such cases to supply goods of a substantially similar specification or dimension.

15. Enforceability

If any provision of these conditions is held to be invalid or unenforceable in whole or part under any rule or law legislation it shall be of no effect but the validity of the other conditions and the remainder of the provision in question shall not be affected thereby.

16. Waiver & Remedies

No delay or omission by The Company in exercising any right, power or remedy provided by law or under these conditions shall impair such right, power or remedy or operate as a waiver thereof.

17. Force Majeure

The Company shall not be liable for any failure to deliver the goods or other failure to perform the contract arising from circumstances outside The Company’s control.

18. Governing Law

This contract is subject to and shall be construed in accordance with English Law.

19. Standard Voucher Terms

Discount vouchers can be used on www.allianceonline.co.uk or by calling 01270 252333. Vouchers cannot be used in conjunction with any other offer/discount/promotional price and excludes kitchen/capital equipment and custom print products. Voucher applies to amount spent excluding VAT. Enter code before payment.
Discount voucher codes found on some 3rd-party websites may have expired and are being advertised with incorrect details. Please refer to the Alliance Online website for specific voucher terms or contact customer services who will be able to advise you on their validity.

20. Offensive Weapons Act 2019

It is illegal to sell chefs knives, steak knives, certain chemicals and cream whipper bulbs to anyone under the age of 18.
We are required by law to verify the age of anyone who purchases these products. An age verification check will be carried out at the point of delivery, which will require photographic identification with either a driving licence or passport. Delivery of these products will not be fulfilled without the necessary identification.